Refund Policy | Pawsitive Health AI

✅ Customer Satisfaction Guaranteed

We want you to be completely satisfied with AI Vet. If you're not happy, we offer a fair and transparent refund policy.

7-Day Money-Back Guarantee

We offer a 100% money-back guarantee for new subscribers within the first 7 days of your initial payment.

Eligibility Requirements:

✅ Request made within 7 days of first payment
✅ First-time subscriber (new customer)
✅ Applies to Plus, Family, and Hero plans
✅ Request sent via email to support@aivet.com

Example: If you subscribe on January 1st, you have until January 8th at 11:59 PM to request a full refund.

No Refunds After 7 Days

After the 7-day guarantee period, all payments are non-refundable.

Non-Refundable Situations:

❌ Refund requested after 7-day period
❌ Partial month refunds (prorated amounts)
❌ Unused portions of subscription
❌ Renewal payments (only first payment eligible)
❌ Account termination due to Terms violation
❌ Change of mind after using premium features extensively

Cancellation vs. Refund

Cancellation (No Refund)

• Cancel anytime from account settings
• Stops future billing immediately
• Access continues until end of current period
• No refund for current billing period
• Can reactivate subscription later

Refund (Within 7 Days)

• Email support@aivet.com
• Full refund of initial payment
• Account access ends immediately
• Processed within 5-10 business days
• Must be first-time subscriber

How to Request a Refund

Follow these steps to request a refund:

1. Check Eligibility
Ensure you're within the 7-day guarantee period and meet all requirements.
2. Email Our Support Team
Send an email to: support@aivet.com
3. Include Required Information
- • Your registered email address
- • Subscription plan name
- • Payment date and transaction ID
- • Brief reason for refund request (optional but helpful)
4. Wait for Confirmation
We'll respond within 24-48 hours to confirm your refund.
5. Receive Refund
Refunds are processed within 5-10 business days to your original payment method.

💡 Tip: Check your spam folder if you don't receive our response within 48 hours.

Free Trial Policy

New users receive a 3-day free trial of premium features:

• No payment required during trial period
• Cancel anytime during trial - no charge
• After trial ends, subscription begins and payment is charged
• 7-day money-back guarantee starts after first payment, not trial start
• One trial per user/household

Example Timeline: You start a trial on Day 1. Trial ends on Day 3. First payment occurs on Day 4. You have until Day 11 to request a refund (7 days from Day 4).

Annual Subscriptions

Annual subscriptions follow the same refund policy:

✅ Full refund if requested within 7 days of initial annual payment
❌ No prorated refunds for unused months after 7 days
✅ Can cancel anytime - access continues until end of annual period
❌ Annual renewals are not eligible for the 7-day guarantee

Exceptions & Special Cases

We may consider refunds outside the 7-day window in exceptional circumstances:

• Duplicate charges or billing errors
• Service unavailability for extended periods
• Significant technical issues preventing use
• Unauthorized transactions

These are evaluated on a case-by-case basis at our discretion. Contact support@aivet.com to discuss your situation.

Chargebacks

⚠️ Important

Please contact us before initiating a chargeback with your bank. Chargebacks can result in:

• Immediate account suspension
• Loss of all data and access
• Additional fees passed on to you
• Difficulty resolving the issue

We're committed to resolving any billing issues fairly and quickly. Let's work together to find a solution.

Questions?

If you have questions about our refund policy or need assistance, contact our support team:

AI Vet Support Team

Email: support@aivet.com

Response Time: Within 24-48 hours

We're here to help! 🐾

💚 Our Commitment

We want every customer to be satisfied with AI Vet. While we can't offer unlimited refunds, we're committed to providing excellent service and working with you to resolve any concerns. Thank you for trusting us with your pet's health!