Privacy Policy

Personal Information

• • Account Information: Name, email address, password
• • Pet Information: Pet names, species, breeds, ages, medical histories
• • Health Records: Vaccination records, medical conditions, symptoms, consultations
• • Photos & Videos: Images and videos of your pets uploaded for diagnosis

Usage Information

• • Device information (browser type, operating system)
• • IP address and location data
• • Usage patterns and feature interactions
• • Consultation history and AI interaction logs

Payment Information

• • Billing address and payment method details
• • Subscription tier and billing history
• • We use Stripe for payment processing - we never store your full credit card details

• Provide Services: To deliver AI-powered veterinary consultations, symptom analysis, and health tracking
• Improve AI Models: To train and improve our AI algorithms for better diagnosis accuracy (anonymized data only)
• Communication: To send service updates, health reminders, and important notifications
• Subscription Management: To process payments, manage subscriptions, and provide customer support
• Analytics: To understand usage patterns and improve user experience
• Legal Compliance: To comply with legal obligations and protect against fraud

We implement industry-standard security measures to protect your data:

• • Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• • Access Controls: Strict access controls and authentication requirements
• • Regular Audits: Security audits and vulnerability assessments
• • Data Backup: Regular automated backups to prevent data loss
• • Secure Servers: Hosted on secure cloud infrastructure with 99.9% uptime

We do NOT sell your personal information. We share data with the following categories of processors:

• Payment Processing: Stripe, Inc. — processes subscription payments, stores card details securely
• AI Processing: OpenAI / Google AI — processes anonymized consultation queries for AI responses
• Email Service: Transactional and marketing email delivery
• Cloud Hosting: Application hosting and data storage infrastructure
• Veterinary Partners: Licensed veterinarians (only with your opt-in for telemedicine)

We may also share data when:

• • Required by law, court order, or government request
• • Necessary to protect our rights, safety, or property
• • In connection with a merger, acquisition, or sale of assets

5. Your Rights

General Rights (All Users)

• • Access: Request a copy of all data we have about you
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your account and all associated data
• • Export / Portability: Download your data in a portable format (JSON)
• • Opt-Out: Unsubscribe from marketing emails at any time
• • Restrict Processing: Limit how we use your data

GDPR Rights (EU/EEA Users)

CCPA Rights (California Residents)

6. Cookies & Tracking

We use cookies and similar technologies to:

• • Keep you logged in to your account
• • Remember your preferences and settings
• • Analyze usage patterns and improve performance
• • Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

7. Children's Privacy

AI Vet is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover that a child under 18 has provided personal information, we will delete it immediately.

8. International Users

AI Vet operates globally. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries. By using our services, you consent to this transfer.

We comply with GDPR for European users and provide appropriate safeguards for international data transfers.

9. Data Retention

We retain your data according to the following schedule:

You may request early deletion of specific data through Account Settings or by contacting us. Billing data retention is required by tax authorities and cannot be shortened.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• • Email notification to your registered address
• • In-app notification banner
• • Updating the "Last Updated" date at the top of this page

Continued use of AI Vet after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns, contact us at: